Contact Us
We're here to help. Reach out and our team will respond within 24 hours.
Send Us a Message
Fill out the form below and our team will get back to you within one business day.
Book an Appointment
Schedule a meeting with one of our specialists at your preferred branch.
Visit Our Branches
Siège Social — Kigali
Agence Butare
Agence Gisenyi
Contact FAQs
Find answers to common questions about our services.
What are your customer service hours?
Our customer service centre is available Monday to Friday 8:00 AM - 6:00 PM and Saturday 9:00 AM - 1:00 PM. Our automated phone banking and mobile app are available 24/7.
How can I reach you in an emergency?
For card blocking or fraud reporting, call our 24/7 emergency hotline at +250 78 234 5678. You can also block your card instantly through our mobile app.
Do I need an appointment to visit a branch?
Walk-ins are welcome for most services. However, for loan consultations, investment advisory, and account opening, we recommend booking an appointment to ensure a specialist is available.
How long does it take to get a response?
Email inquiries are responded to within 24 business hours. Social media messages are typically answered within 2 hours during business hours.